Sniper Live Chat
Website live chat that converts visitors into customers.
Overview
A user-friendly live chat solution with the tools to serve customers quickly, start conversations proactively and learn from every transcript, without adding back-office headcount.
Key capabilities
Fast responses
Tagged canned replies, sounds and pop-up alerts for incoming chats.
Proactive chat
Invite visitors to chat mid-purchase to close sales and cut support costs.
Visitor monitoring
Real-time statistics with browser, OS, resolution, referrer and IP.
Feedback and transcripts
Every chat saved automatically for business intelligence.
Fully branded
Chat tab or pop-up with your logo, colours and welcome message.
Your data, your server
Self-hosted, SSL-ready, with team access permissions.
Full feature list
- Tagged pre-typed responses
- Sound and pop-up alerts
- Proactive chat invitations
- Real-time visitor statistics
- Visitor technical details
- Automatic transcript saving
- Customer feedback collection
- Custom chat tab or pop-up window
- Web app
- Desktop apps for Windows, macOS and Linux
- Mobile apps for iOS and Android
- SSL support
- Role-based user access levels
Deployment and security
Deployment
Server: PHP 7.x and MariaDB. Windows app: Windows 7 or later with .NET Framework 4.5. macOS app: 10.8 or later.
Security
Install on SSL-enabled websites so every chat is encrypted. Hosting on your own server keeps data under your control, and access levels separate team permissions.
Works well with
Interested in Sniper Live Chat?
Tell us about your requirements and we will send you detailed information on features, deployment and pricing.